Dial-A-Bus Contact Info

General Dial-A-Bus phone#:
845-783-1900  ext. 214

Elisa Tutini
Department Head/Bus Driver

phone icon (845) 783-6222
fax icon (845) 782-9092
email icon EMAIL

house 91 Mine Road
Monroe, NY 10950


Monday and Friday

6:00am to 5:00pm
Tuesday, Wednesday & Thursday
6:00am to 5:45pm

Express Loop:
8:30am (start: Mill Pond) to 3:22pm (end: Woodbury Commons)
Monday through Thursday

Friday ONLY
8:30am (start: Mill Pond) to 3:12pm (end: Woodbury Commons)

Saturday Express
Starting at 8:30am - Millpond Bus Stop - March 25, 2017

2 Hour Delays - Starts at 9:10am at Stop & Shop)


Our goal is to provide a safe workplace and offer safe and courteous transportaton to the public. Which would include knowledge of traffic laws, keeping records, maintaining conduct and order on the bus, operate a bus on a regular schedule or on a special occasion, pre and post trip inspections, minor maintenance and repair tasks including adding necessary fluids, knowledge and physical ability to secure wheelchair's and operate lifts. 

The transportation provisions of the ADA guarantee individuals equal access to the arne services and programs that are available to the general public. These provisions requre that transportation services, programs, and the facilities are made accessible to individuals, including people who use wheelchairs. The Town of Monroe Dial-A-Bus is committed to offering safe, reliable, affordable and professional transportation to the general public. We will ensure that our passengers receive a safe ride, and that all passengers receive equal service. We will be professional and respectful to all individuals that ride our buses.

**Dial-A-Bus will transport anyone who needs a ride to the New Town Hall via Express Bus will be able to get there. All the rider has to do is to tell the bus driver when they get on the bus that they want to go to the Town Hall.  If the rider wants to catch the Express bus return they must inform the bus driver and the bus will be there approximately 1 hour from their drop off time.


Hours of Bus Operation

Monday and Friday: 6:00am to 5:00pm
Tuesday, Wednesday & Thursday: 6:00am to 5:45pm
Saturday (express): 8:30am

Express Route Fares

$1.00 per person for each stop
$0.50 per person for Seniors and Disabled

*Exact change only. Drivers cannot give back changes

Regular Route Fares

$2.00 per person (ages 5 - 59)
Seniors (60+) $1.00 per person with verification
Disabled $1.00 per person with verification

Express Route Brochure

Service Area

Dial-a-Bus will provide transportation service within the Town of Monroe including the Villages of Monroe, Harriman and Kiryas Joel. We are not permitted on any private road or on private property including driveways.  Our most common stops are Monroe Senior Center, Shoprite, Walmart, Stop and Shop, Target and most Doctors within Monroe.

How We Work

You must call the office to make a reservation in order to have a bus pick you up.  The dispatcher will set you up with a time of pick up and a return time (if requested).  We recommend 3-5 days notice whenever possible.  Please allow enough time before and after your pick-up.  We will usually pick up other people along the way.  All riders must make a reservation and each destination must be told to the dispatcher.  Dial-A-Bus will service as many residents as possible.  We run 2 - 5 buses daily and one fixed route bus.  The express route is a fixed route service that does not require reservations.  Just be in any safe place along the route.  See a driver or call the office for details.

Making your Reservation

Our office hours are Monday - Friday 8:00am - 1:00pm.  You must call during these hours and speak to the dispatcher.  We cannot schedule more than one week ahead of time.  We will set you up with a pick up and a return (if requested).  Cancellations and changes require 24 hours notice.  Cancellations only can be left on the answering machine. 

Our Goal

The Town Board of Monroe intends to provide inexpensive local transportation service for its residents.  Our service is efficient and focuses on our residents local needs. 

Important Guidelines

Always be ready  5  minutes prior to your pick up time, have exact fare, no strollers or shopping carts allowed on buses, stay seated when the bus is in motion and no eating, drinking or smoking allowed.