Jennifer Crover

Transportation Assistant

Telephone

 845-783-6222

Address

91   Mine Road    Monroe, New York  10950

Email

DAB@monroeny.org

Office Hours

     Monday through Friday  -  5:00am to 8:00pm, 

     Saturday - 8:00am   to 3:00pm

Fees

     $.50 for Seniors & Disabled Riders $1.00 for All Others.

How to Make a Reservation

Call the Dial-a-Bus between the hours of 8:00 am and 12:00pm Monday through Friday at least one day in advance.  Reservations for regular daily, bi-weekly or weekly service will be accepted.  After calling hours, leave your name, phone number and message on the answering machine and you will be called back.  Dial-a-Bus is a first-come- first-served response services.  There is no scheduling more than one week in advance.

Service Area

Dial-a-Bus will provide transportation service throughout the Town of Monroe, including the Villages of Harriman, Kiryas Joel, and Monroe on all State, County, Town and Village dedicated roads and streets.

What is Dial-a-Bus

Dial-a-Bus is a 24 hour in advance, demand response transportation service, which means that you should allow extra time for traveling as there will be more than one pick-up before Dial-a-Bus gets to you.  It is important to remember that Dial-a-Bus services as many residents as possible.

How it Works

The dispatcher will schedule your reservation as close to your desired time as possible and will give you a pick-up time you both agree on.  If you require 'round-trip' service, the dispatcher will schedule your return trip in the same manner.  This service is first-come-first-served so flexibility and patience are greatly appreciated.   You will need to be waiting outside by the road 5 minutes before your scheduled time.  If Dial-a-Bus is early, we will wait until you scheduled time and then blow the horn.  If the Bus is on time and you're not, it will blow the horn and wait 3 minutes before it leaves.

Special Features & Rules

Dial-a-Bus seats 12 passengers and is equipped with a wheelchair lift and locks.   Anything you carry on the bus has to be contained within your seat, nothing can be left in the aisle.  We are not responsible for anything you take on the bus.  No eating or drinking on the bus.  The bus will not move until all passengers are seated.

The Aim of Dial-a-Bus

The Town Board of Monroe intends to provide residents with a transportation system that is both inexpensive and timely.  Since our residents needs change frequently, we expect to make adjustments in its service along the way.  Your support and suggestions are helpful to us in improving service to you.